Privacy Notice

Our commitment to transparency in the processing of your personal data

The purpose of the privacy policy is to provide useful and necessary information regarding how we uses and protects personal data that you may share with us when visiting or using our website ConsultLearnShare.com, an online consultation and training tool, developed and created by MGSI Sàrl (hereinafter “MGSI“).

MGSI is committed to protecting everyone’s privacy and personal data, and therefore to complying with the General Data Protection Regulation (“GDPR”) and any applicable laws on the subject.

About the processing of your data

 

A.    Controller

MGSI acts as the controller as defined by the GDPR :

MGSI Sàrl, represented by Mrs. Mélanie Gagnon
1 rue Bender, L-1229 Luxembourg.
Tel: +352 28 89 27 00
E-mail: info@mgsi.lu

 

B.    Processing activities

We process personal data when you browse our website or use our online services.

We draw your attention to the fact that our site is not intended to receive data from special categories or with a high level of confidentiality, such as health data.

We process data related to navigation on our website: see our cookie policy.

The information relating to the processing activities carried out by MGSI via its website www.consultlearnshare.com is detailed below:

  1. Management of your user account
  2. Management of your expert user account
  3. Purchase of a consultation or package of consultation hours from a CLeS expert
  4. Purchase of online or on-site training
  5. Purchase of e-learning course
  6. Invoicing management
  7. Register for free webinars
  8. Subscribe to our newsletter
  9. Management of requests for information sent via our contact form

1. Management of your user account

When ordering our online consulting and e-learning training services, we collect and process some of your personal data in order to create and manage your customer user account:

Online consultation: Set your appointments and update your personal information.

E-learning training: update your personal information and obtain your e-learning courses.

This processing is necessary for the fulfilment of our respective contractual obligations.

Data processed

When you create your user account, we process the following data: user name and password, surname, first name, email, telephone number.

Recipient categories

The members of MGSI and its subcontractors who will help manage the platform.

Retention period of your data

Your login data will be kept for the duration of the contractual relationship. User IDs and passwords can be deleted at the end of the contractual relationship. Identification data (address, telephone and other data) must be kept for 10 years after the last purchase. After this date, your personal data will be deleted.

 2. Managing your expert user account

These operations cover the creation and management of the expert user account for online consultation to enable you to consult your appointments and update your availability and personal information.

This processing is necessary for the fulfilment of our respective contractual obligations.

Data processed

When you create your user account: username and password, surname, first name, email address, telephone number.

 Recipient categories

The members of MGSI and its subcontractors who will help manage the platform.

 Retention period of your data

Your login data will be kept for the duration of the contractual relationship. After this date, your personal data will be deleted.

 

3- Purchase of a consultation or package of consultation hours from one of the CLeS experts

 When you purchase an online consultation or a package of consultation hours from a CLeS expert, we collect certain information to enable us to provide the service.

 This processing is necessary for the fulfilment of our respective contractual obligations.

Data processed

When you make a consultancy appointment with an expert: Surname, First name, e-mail, Telephone, a message field specifying your request (free text), payment information.

 Recipient categories

The data will be processed by the members of MGSI and its subcontractors for the management of the platform.

The selected expert receives a notification confirming your order and contacts you for online consultation. The latter will provide you with a connection link to a videoconference system of his choice (e.g. Cisco Webex, Zoom ,MS Teams).

 Retention period of your data

The data is kept for 10 years after purchase. After this date, your personal data will be deleted.

 

4- Purchase of online or on-site training

 

The data is processed in order to communicate with you to provide you with the relevant information, the videoconference connection link and the feedback forms concerning the training and the trainer.

This processing is necessary for the fulfilment of our respective contractual obligations.

Data processed

 When you order an online or face-to-face training session: Last name, First name, email, Telephone.

 Recipient categories

The data will be processed by the members of MGSI and its subcontractors for the management of the platform.

The trainer who delivers the chosen training course receives a notification confirming your order and contacts you to provide you with a connection link to a videoconferencing system to deliver the training (e.g. Cisco Webex, Zoom ,MS Teams).

 Retention period of your data

The data is kept for 10 years after purchase. After this date, your personal data will be deleted.

5- Purchasing e-learning courses

The purpose of this processing is to be able to manage your registration and purchase request for our e-learning courses. This processing is necessary to fulfil our respective contractual obligations.

Data processed

 When you order an e-learning module: Last name, First name, e-mail, Business telephone a message field (free text), coupon, price

 Recipient categories

The data will be processed by the members of MGSI and its subcontractors for the management of the platform. The data may also be accessible by members of your company, in the context of the purchase of licences by a company for its employees.

Retention period of your data

Data concerning the purchase of e-learning courses is kept for 10 years after purchase. After this date, your personal data will be deleted.

The data concerning the modules followed and the results of the quizzes are kept 5 years after the end of the contractual relationship. After this date, your personal data will be deleted.

 

7- Invoicing management

 

We only process data for operations relating to the preparation of the invoice linked to the online purchase of consultation, time package and training (online, on site or e-learning).

Data processed

When we charge for the services ordered: Surname, First Name, Email, Telephone, Country, Postal address (street ,street, postcode, City), Method of payment, Company name.

 Recipient categories

The data will be processed by the members of MGSI and its subcontractors for the management of customer contacts and the sending of newsletters.

 

 Retention period of your data

The data processed for invoicing purposes is kept for a period of ten years from the date of issue of the invoice. After this date, your personal data will be deleted.

 

7- Register for free webinars

The purpose of this processing is to be able to manage your registration request for our free events (webinar and other). This processing is carried out on the basis of your consent.

Data processed

When connecting to an event organised (e.g. Webinar) by MGSI or a partner: only email is required for registration.

Recipient categories

The data will be processed by the members of MGSI and its subcontractors for the management of the platform.

The trainer who delivers the chosen webinar receives a notification confirming your order and contacts you to provide you with a connection link to a video conferencing system to deliver the webinar (e.g. Cisco Webex, Zoom ,MS Teams).

Retention period of your data

The data processed to respond to your request to register for an event (webinar or other) is kept for a period of one year from the end date of the training course. After this date, your personal data will be deleted.

8- Subscribe to our Newsletter

The purpose of this processing is to send you our newsletter and any information relating to our news (our services, the conferences and training courses we organise, the events we attend, our partnerships). This processing is carried out on the basis of your consent.

 Please note that you can withdraw your consent or object to this processing at any time (e.g. sending a newsletter by clicking on the unsubscribe link in the footer of the message.

Data processed

When you subscribe to our newsletter: email.  

 Recipient categories

The data will be processed by the members of MGSI and its subcontractors for the management of customer contacts and the sending of newsletters.

Retention period of your data

Your personal data collected in order to send you our newsletter will be kept until your consent has been withdrawn.

 

 9- Management of requests for information sent via our contact form

Answer your enquiry or contact. This treatment is based on your consent.

Data processed

When you use our contact form: email, the subject and a message field (free text).

 Recipient categories

The data will be processed by the members of MGSI and its subcontractors for the management of customer contacts and the sending of newsletters.

 Retention period of your data

The data processed to respond to your contact request may be kept for historical purposes until a maximum of 18 months after the date of receipt of the email. After this date, your personal data will be deleted.

 

C.    Processors

As part of our online services, we may share your personal data with the following entities:

  • Experts available on the platform;
  • Our sub-contractor in charge of accounting and payroll;
  • Our subcontractor in charge of the management and maintenance of our IT system;
  • External trainers ;
  • The National Institute for the Development of Continuing Vocational Training (INFPC) ;

D.    Transfer to third countries

Your personal data is hosted by OVH in a data centre located in France (EU). No data transfer is made outside the European Union.

E.    What are your rights?

Under legal and regulatory provisions regarding the protection of personal data and privacy, you, as a data subject, have the following rights:

  • Right of access: you have the right to obtain confirmation that we are processing your personal data and were this the case to obtain a copy of these data.
  • Right to rectification: you have the right to request that inaccurate personal data about you is rectified and incomplete personal data is completed.
  • Right to erasure: in specific cases, you have the right to request the erasure of your personal data. We may, however, retain certain information about you as required by law or when we have a legal basis to do so.
  • Right to restriction of processing: you have the right to obtain a restriction of specific personal data processing when one of the following applies:
    • If you have contested the accuracy of your personal data, for a period enabling us to verify the accuracy of the personal data,
    • If your personal data have been processed by us in an unlawful manner and you oppose their erasure,
    • We no longer need your personal data, but they are required by you for the establishment, exercise or defence of legal claims,
    • If you have exercised your right to object, for a period enabling us to verify whether our legitimate interests override yours.
  • Right to data portability: you have the right to receive personal data that you have provided to us in a structured, commonly used and machine-readable format and to transmit these data to another controller.
  • Right to object: you have the right to object at any time, on grounds related to your particular situation, to any processing of your personal data necessary for the performance of a task carried out in the public interest or based on legitimate interest. You also have the right to object at any time to the processing of your personal data for the purpose of direct marketing.
  • Right to lodge a complaint: you have the right to lodge a complaint with the competent supervisory authority. you have the right to lodge a complaint with the competent supervisory authority in the Grand Duchy of Luxembourg, namely, the CNPD.

Commission nationale pour la protection des données
Service des réclamations
15, Boulevard du Jazz
L-4370 Belvaux

Please use the online form to submit your complaint.

 

  • Right to withdraw your consent: if your data is processed with your consent, you may withdraw that consent at any time.

 

F.    How do we secure your data?

 MGSI is committed to implementing technical and organisational security measures to protect your personal data. We implement, test and maintain appropriate security measures, including encryption, breach detection and incident management to prevent unauthorised or accidental access, loss, alteration, disclosure or destruction of personal data.

 

G.    What happens in the event of a personal data breach?

 MGSI communicates, as soon as possible, to its clients, subcontractors, partners and other third parties concerned, any violation of data presenting a high risk to the rights and fundamental freedoms of individuals.

 

H.    Is this policy being reviewed?    

 This policy may be modified and updated at any time by MGSI in accordance with applicable laws and regulations.

Date of update : 10/02/2021

 

I.      Contact

If you have any questions about this privacy policy or your personal data or if you wish to exercise your rights, you can contact us:

  • By mail gpdr@consultlearnshare.com
  • By post, to the following address: 1 rue Bender, L-1229 Luxembourg
  • By phone: +352 28 89 27 00